1. Introduction

Insight Intelligence ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered communication services, including our website, phone systems, and SMS messaging services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact information (phone number, email address)
• Company name and business information
• Industry and business type
• Communication preferences
• Call recordings and transcripts for quality assurance and training
• SMS message content and metadata

2.2 Automatically Collected Information

• IP address and device information
• Browser type and version
• Pages visited and time spent on our website
• Referral sources
• Call logs and communication metadata

3. SMS Messaging Privacy

3.2 SMS Data Collection

When you engage with our SMS services, we collect:

• Phone number and carrier information
• Message content and timestamps
• Delivery status and read receipts
• Response patterns and engagement metrics

3.3 SMS Opt-Out

You can opt out of SMS messages at any time by:

• Replying "STOP" to any SMS message
• Contacting us directly at the information provided below
• Using the unsubscribe link in our communications

3.4 Message and Data Rates

Standard message and data rates may apply. We are not responsible for charges from your mobile carrier.

4. How We Use Your Information

We use your information to:

• Provide and improve our AI communication services
• Process service requests and customer support
• Send SMS notifications, confirmations, and updates
• Conduct business communications on behalf of our clients
• Analyze usage patterns to improve our services
• Comply with legal obligations
• Protect against fraud and unauthorized access

5. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist in our operations
• Business Partners: With your consent, for integrated services
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers or acquisitions

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate security measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection

7. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our AI systems and services

SMS messages are typically retained for 90 days unless required for longer periods by law or business needs.

8. Your Rights and Choices

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your personal information
• Restrict processing of your information
• Data portability
• Opt out of marketing communications

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• SMS notification for significant changes