1. Agreement to Terms

These Terms of Service ("Terms") govern your use of Insight Intelligence's AI communication services, including our website, phone systems, SMS messaging, and related services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy.

2. Description of Services

Insight Intelligence provides AI-powered communication solutions including:

• AI phone assistant services
• Automated lead qualification and customer support
• Appointment scheduling and management
• SMS messaging and notifications
• Integration with third-party business platforms
• Custom workflow automation

3. Eligibility and Account Registration

3.1 Eligibility

You must be at least 18 years old and have the legal capacity to enter into contracts to use our Services. By using our Services, you represent that you meet these requirements.

3.2 Business Use

Our Services are designed for business use. You represent that you are using our Services for legitimate business purposes and will not use them for any illegal or unauthorized activities.

3.3 Account Information

You agree to provide accurate, current, and complete information during registration and to keep this information updated.

4. SMS and Communication Services

4.2 Message Frequency

Message frequency varies based on your interaction with our Services and your preferences. You may receive multiple messages per day depending on your business needs.

4.3 Opt-Out Rights

You can opt out of SMS messages at any time by:

• Replying "STOP" to any SMS message
• Contacting us directly using the information below
• Updating your preferences in your account settings

4.4 Carrier Charges

Standard message and data rates apply. Insight Intelligence is not responsible for any charges incurred by your mobile carrier.

5. AI Technology and Limitations

5.1 AI Assistance

Our AI technology is designed to assist with business communications but may not be perfect. You acknowledge that:

• AI responses may occasionally be inaccurate or inappropriate
• Human oversight may be necessary for complex situations
• AI systems continue to learn and improve over time

5.2 No Medical or Legal Advice

Our AI services do not provide medical, legal, financial, or professional advice. Any information provided is for general purposes only.

6. User Responsibilities and Prohibited Uses

6.1 Acceptable Use

You agree to use our Services only for lawful purposes and in accordance with these Terms. You will not:

• Use the Services for any illegal or unauthorized purpose
• Transmit spam, unsolicited messages, or fraudulent content
• Interfere with or disrupt the Services or servers
• Attempt to gain unauthorized access to our systems
• Use the Services to harass, abuse, or harm others
• Violate any applicable laws or regulations

6.2 Content Responsibility

You are responsible for all content transmitted through our Services and must ensure compliance with applicable laws, including but not limited to TCPA, CAN-SPAM, and GDPR.

7. Fees and Payment

7.1 Service Fees

Our current pricing includes setup fees and monthly service charges as outlined on our pricing page. Fees are subject to change with notice.

7.2 Payment Terms

• Setup fees are due upon service activation
• Monthly fees are billed in advance
• Payments are non-refundable except as required by law
• Late payments may result in service suspension

7.3 Refund Policy

We offer a 30-day money-back guarantee for new customers who do not see proven ROI, subject to our refund policy terms.

8. Service Level and Availability

8.1 Service Uptime

We strive to maintain high service availability but do not guarantee 100% uptime. Scheduled maintenance may temporarily interrupt services.

8.2 Support

We provide customer support during business hours. Emergency support may be available for critical issues.

9. Data and Privacy

Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your information. By using our Services, you consent to our data practices as described in our Privacy Policy.

10. Intellectual Property

10.1 Our IP Rights

All rights, title, and interest in our Services, including software, trademarks, and proprietary technology, remain with Insight Intelligence.

10.2 Your Content

You retain ownership of content you provide, but grant us necessary licenses to provide our Services, including processing and transmitting your communications.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, INSIGHT INTELLIGENCE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS INTERRUPTION.

12. Disclaimers

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

13. Indemnification

You agree to indemnify and hold harmless Insight Intelligence from any claims, damages, or expenses arising from your use of our Services or violation of these Terms.

14. Termination

14.1 Termination by You

You may terminate your account at any time with 30 days' written notice. You remain responsible for all charges incurred prior to termination.

14.2 Termination by Us

We may terminate or suspend your account immediately for violation of these Terms or other reasonable business reasons.

15. Governing Law and Disputes

15.1 Governing Law

These Terms are governed by the laws of the State of Arizona, without regard to conflict of law principles.

15.2 Dispute Resolution

Any disputes will be resolved through binding arbitration in Arizona, except for claims that may be brought in small claims court.

16. Changes to Terms

We may modify these Terms at any time. Material changes will be communicated through:

• Email notification to your registered address
• SMS notification for significant changes
• Posting updated terms on our website

Continued use of our Services after changes constitutes acceptance of the new Terms.

17. Compliance and Regulatory

17.1 TCPA Compliance

We comply with the Telephone Consumer Protection Act (TCPA) and obtain proper consent before sending automated messages.

17.2 Industry Standards

Our Services comply with applicable industry standards and regulations for telecommunications and data processing.

18. Miscellaneous

18.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Insight Intelligence.

18.2 Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.

18.3 No Waiver

Our failure to enforce any provision does not waive our right to enforce that provision later.